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Countdown App Countdown iOS App Support

Frequently Asked Questions

Can I share a countdown event on social media?

Any event which uses one of the standard themes can be shared on Facebook. However, an event created using the Custom Image theme will not include the photo when shared and will instead show a generic theme.

Why did you choose to upgrade the app?

The old app was in dire need of an upgrade. We also wanted to make it consistent with the online and Android versions. It is a complete rewrite, which will also allow us to maintain the app more frequently.

How do I remove advertising?

If you still see ads after having purchased the upgrade or in-app purchase, please go to Settings and then Purchase or Restore. Tap the Restore Purchase button at the bottom of the screen.

Why is the countdown off by 1 hour?

If it looks like your countdown is off by 1 hour, it is most likely because clocks will be set forward or back due to Daylight Saving Time (DST) before the countdown ends.

How do I change the order of the countdowns?

Tap Edit in the main list view. Press the icon depicting three gray lines to drag any event up or down the list. Tap Done when you are done.

How do I set up a new countdown?

Tap on the + icon in the top-right corner of the screen to create a new countdown. Make your selections, then tap Save in the top-right corner.

How do I pick a theme?

After tapping the + icon in the top-right corner of the screen, swipe the thumbnails beneath the main image to see all available themes. Tap on a thumbnail to select it and view it as a larger image. Tap Save when you’re done.

How do I use my own photos?

Swipe left until you find the camera thumbnail and select it. Tap the round camera button on the theme. Complete the in-app purchase to get access to your images. Then select the image you want from your photos. Tap Save when you’re done.

How do I delete/remove a countdown?

In the list view (where all your countdowns are shown), tap Edit in the top-right corner, and then tap the red minus button to the left of the name to delete. Then tap Done in the top-right corner.

How can I edit an existing countdown?

Tap on the event, then tap Edit in the top-right corner. After you have changed your countdown, tap Save in the top-right corner.

How do I count up from a past event?

Simply enter a date and time that lies in the past and the countdown will automatically count up. However, please make sure to disable Stop countdown at zero. You will find that option by tapping on Options in the Create or Edit view.

How do I set an event to repeat yearly?

In the Create or Edit view, tap Options at the bottom of the screen. Turn on Repeat Yearly.

How do I enter seconds when setting the time for a new countdown?

This is currently not supported. We are working on adding this option in an upcoming release.

Can the app show the number of weeks left?

This is currently not supported. We are working on adding this option in an upcoming release.

The Countdowns take up too much space on the overview page. How can I make them smaller?

Turn on the Use Compact View in Settings.

How can I see the total number of seconds left?

This is currently not supported. We are working on adding this option in an upcoming release.

Can I sync my countdowns between iOS devices?

Sorry, this functionality is currently not available.

What happened to audible countdown voices?

Unfortunately, this feature is not supported anymore.

What about GDPR (General Data Protection Regulation)?

On May 25, 2018, the European Union introduced the General Data Protection Regulation (GDPR ), which is legislation on data protection and privacy for all individuals within the EU.

This app does not access nor store any personal information. However, creating a support request from within the app will ask you to provide an e-mail address to allow us to respond. The support request will also gather a modest set of app-specific settings to help us resolve the support request.

The app uses Google Admob to display advertising which in turn helps fund future app development and maintenance. By granting consent, you allow Admob to provide a better-targeted advertising experience based on your interests.

The app allows you to share information to Facebook but does not use any personal information to achieve this goal.

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App Updates - What have we been working on?

App Update Version Log

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Version 3.5.6

Dec 8, 2019

  • Fixes bug when saving without access to location services
  • Fixes widget's 'Show More'

Version 3.5.5

Nov 3, 2019

  • Fixes for loading errors in the widget

Version 3.5.4

Oct 13, 2019

  • Fixes for the widget when configured for dark mode

Version 3.5.3

Oct 8, 2019

  • Fixes to the upgrade/restore in-app purchase code
  • Minor changes and bug fixes

Version 3.5.2

Jul 10, 2019

  • Fixed bug when saving a countdown
  • Includes more locations

Version 3.5.1

Dec 18, 2018

  • Fixed bug which was crashing app on start for some users
  • The app should no longer be asking for App Store authentication

Version 3.5.0

Dec 3, 2018

  • You can now see the countdown as only day, hours, minutes, or seconds
  • Added information for regulatory compliance
  • Bug fixes

Version 3.4.0

Sep 16, 2018

  • Optionally show the number of weeks
  • Choose your own names for locations

Version 3.3.2

May 24, 2018

  • Bug fixes

Version 3.3.1

Mar 18, 2018

  • Fixes bug which crashed app when deleting a countdown

Version 3.3.0

Mar 13, 2018

  • Adds a new theme for Easter

Version 3.2.3

Feb 26, 2017

  • Bug fixes and improvements
  • Only supports Gregorian calendar

Version 3.2.2

Jan 9, 2018

  • Bug fixes

Version 3.2.1

Nov 30, 2017

  • Fixes a few sharing bugs

Version 3.2.0

Nov 20, 2017

  • Support for sharing now available

Version 3.1.0

Jun 13, 2017

  • Includes widget
  • General bugfixes

Version 3.0.4

Feb 1, 2017

  • Added new Valentine's Day theme
  • Bug fixes and improvements

Version 3.0.3

Jan 15, 2017

  • Performance improvements for multiple image responsiveness
  • Bug fixes

Version 3.0.2

Nov 30, 2016

  • Fixed image orientation bug for custom photo theme

Version 3.0.1

Nov 20, 2016

  • Fixes a bug for users who purchased the app prior to the introduction of the upgrade in-app purchase

Version 3.0.0

Nov 20, 2016

  • A fun and new update to the Countdown App
  • New and exciting graphics for each theme